Shipping & Returns Policy
We ship free of charge via UPS Ground within the Continental USA (excluding Alaska and Hawaii). Most items ship within 2 business days. We ship Monday through Friday except during holidays. Transit time for UPS Ground and Truck Service is 3-5 business days.
Manchester Wood is proud to offer our Quality Guarantee on each of our handcrafted solid wood American made furniture. If our products have an issue, or don't meet your expectations, you'll find below in detail our return policy guidelines.
• We accept returns within 60 days of initial purchase date.
• Go to our contact page and reach out to our representatives via email or phone.
• Refunds are issued within 10 days of receiving the returned item(s).
• Customer is responsible for creating return label.
• Customer must drop off return package at your local UPS location. Your local UPS Store can be found here.
• Purchased from website: your refund will be issued automatically back to your Credit Card or Debit Card account.
• Purchased over phone: we'll send a check via mail within a business week of item(s) returned.
If you need Customer Support or Assistance at any point in understanding, or going through this process, please go to our 'contact page' to call or email us. We're here to help! Thank you for your business!