Manchester Wood marks 2015 The Year of the Customer! A year seeking to make our customer service even better. What’s one way? Live Chat support online of course!
Today marks a special day in ManchesterWood.com history. Live Chat has been made available on the site while browsing our furniture to help field any and all of your questions – custom options, shipping (yes, it’s free), how sturdy is it? (very) and anything else that comes up. That is of course, when we’re available at our offices for online chat. We’re a small business, and like our furniture we don’t outsource our customer service… it’s handled completely at the place we make our furniture in Granville, New York.
When we’re not available at that moment, a “Leave a message” option will appear instead of “Chat with us,” and you’ll be prompted on your information and questions for us, in which we’ll respond promptly to.
We hope you enjoy this new feature! Feel free to call us anytime too at 1-800-660-6930, Monday-Friday, 9:00am-3:00pm EST.
For nearly four years customers of ManchesterWood.com have been asking for a catalog. This year we finally pulled together enough resources and time to produce what we feel is our best literature to date on who we are and what we presently offer. For decades we’ve made wholesale catalogs for retailers, but this year marked something very new… our first very own mail order catalog.
Similar to our catalog, Shop Custom was added through customer demand. We’re a factory, and typically are set-up to make many of one item at a time. This year, through a great team here, we developed and implemented the opportunity to offer custom pieces to you within the parameters set on our site. We ship the fastest in American made solid wood furniture. Now in 2014, we also ship the fastest custom American made solid wood furniture too.
4. 38 years in business
In November we celebrated our 38th anniversary as a company and took a moment to acknowledge the nearly half of our workforce who have been at Manchester Wood for 10-plus years, but also the special honoring of 25-year employee Garnet M. and new 10-year employees, Eric K. and John B. It says a lot about the people who make these products. There is a dedication and commitment that’s not easy to find. A service to quality products always finding a home for not only 2014, but years to come. As Josh Miller said in his film, “Made in America means jobs in America,” and here is that demonstration.
The catalog is at the Post Office today and headed to your door this Thanksgiving season!If you haven’t requested one, or haven’t ordered from us in the last year, you might not receive one.If you’d like to, email firstname.lastname@example.org with your mailing address!