Manchester Wood marks 2015 The Year of the Customer! A year seeking to make our customer service even better. What’s one way? Live Chat support online of course!
Today marks a special day in ManchesterWood.com history. Live Chat has been made available on the site while browsing our furniture to help field any and all of your questions – custom options, shipping (yes, it’s free), how sturdy is it? (very) and anything else that comes up. That is of course, when we’re available at our offices for online chat. We’re a small business, and like our furniture we don’t outsource our customer service… it’s handled completely at the place we make our furniture in Granville, New York.
When we’re not available at that moment, a “Leave a message” option will appear instead of “Chat with us,” and you’ll be prompted on your information and questions for us, in which we’ll respond promptly to.
We hope you enjoy this new feature! Feel free to call us anytime too at 1-800-660-6930, Monday-Friday, 9:00am-3:00pm EST.